Top Questions to Ask Before Hiring an ISO 27001 Consultant | ISO R US

Achieving ISO 27001 certification is a significant milestone for any organisation aiming to strengthen its information security posture and win customer trust. One of the smartest moves you can make in this process is to work with an experienced ISO 27001 consultant—but choosing the right one is critical.

Not all consultants offer the same level of expertise, service, or value. Before committing, ask the right questions to ensure you partner with someone who will guide you efficiently through the certification journey while aligning with your business goals.

In this article, we share the top questions to ask before hiring an ISO 27001 consultant, so you can make an informed decision.



1. What is your experience with ISO 27001 implementation?

ISO 27001 is a comprehensive framework that requires in-depth knowledge of risk assessment, information security controls, and business operations. Ask the consultant:

  • How many clients have you helped achieve ISO 27001 certification?

  • Can you provide case studies or references?

  • Have you worked with businesses in our industry?

Why it matters: Practical, real-world experience ensures the consultant can tailor ISO 27001 requirements to your unique context, reducing costly delays and confusion.

2. Are you familiar with ISO 27001:2022 updates?

The latest version of ISO/IEC 27001 includes updated Annex A controls, integration with other ISO standards, and alignment with modern cybersecurity challenges. A capable consultant should:

  • Be well-versed in the 2022 revision

  • Understand how to update existing ISMS to reflect new controls

  • Help ensure future-proof compliance

Why it matters: An outdated consultant may prepare you for an obsolete version of the standard, risking failed audits or rework.

3. What is your approach to conducting a gap analysis?

A thorough gap analysis is often the first step in achieving ISO 27001 compliance. Ask:

  • What does your gap assessment process include?

  • Will you provide a written report with prioritised recommendations?

  • Do you assess technical, administrative, and physical controls?

Why it matters: A detailed and honest gap analysis reveals vulnerabilities and helps shape a roadmap for efficient implementation.

4. How do you tailor the ISMS to fit our organisation?

ISO 27001 is not a one-size-fits-all framework. The standard requires that your Information Security Management System (ISMS) be relevant to your context, risks, and objectives. Ask:

  • How will you ensure the ISMS aligns with our business goals?

  • Can you customise policies and procedures for our industry?

  • Will you help define the scope appropriately?

Why it matters: An ISMS that reflects your real-world environment is more effective, practical, and audit-ready.

5. Do you assist with internal audits and pre-certification reviews?

Internal audits are a requirement under ISO 27001 Clause 9.2, and pre-certification audits help organisations get "audit-ready." Ask:

  • Do you offer internal audit services?

  • Will you help us prepare for the certification body’s audit?

  • Can you support us during surveillance or re-certification audits?

Why it matters: A hands-on consultant who can simulate audit scenarios helps reduce surprises during the actual audit.

6. What ongoing support do you provide post-certification?

ISO 27001 is not a one-time achievement—it requires continual improvement and annual audits. Ask:

  • Will you help us maintain compliance?

  • Can you support us in managing incidents or control failures?

  • Do you offer retainer or managed services?

Why it matters: Long-term support ensures you sustain compliance, reduce risks, and avoid certification lapses.

7. What tools, templates, or software do you provide?

Some ISO 27001 consultants offer valuable resources to streamline implementation. Ask:

  • Do you provide policy templates and risk assessment tools?

  • Can we access a document management platform?

  • Do you use software to automate parts of the ISMS?

Why it matters: These tools can save time and improve documentation accuracy, which is essential for audits.

8. How do you structure your fees and deliverables?

Transparency is key. Ask:

  • Do you offer fixed-price packages or hourly rates?

  • What exactly is included in the engagement?

  • Are travel or audit support costs extra?

Why it matters: Understanding the financial terms ensures there are no surprises and helps you compare consultant offerings fairly.

9. Are you independent from certification bodies?

ISO 27001 consultants should not be affiliated with certification bodies to maintain objectivity. Ask:

  • Do you work independently of certifying bodies?

  • Can you recommend accredited auditors, but not influence their findings?

Why it matters: Maintaining independence ensures ethical service and impartial implementation advice.

10. Can you train our team during the process?

Knowledge transfer is invaluable for long-term success. Ask:

  • Will you provide ISO 27001 awareness or internal auditor training?

  • Can you train department heads on risk management and controls?

  • Will our staff be empowered to manage the ISMS internally?

Why it matters: Building in-house capability reduces future dependence on external consultants.

Final Thoughts

Hiring the right ISO 27001 consultant can make the difference between a smooth, successful certification and a frustrating, expensive process. By asking these key questions, you can ensure that your consultant offers not only technical expertise but also a client-focused, transparent, and customised approach.

At ISO R US, our expert ISO 27001 consultants work closely with businesses across Australia to simplify compliance, reduce certification timelines, and create robust, future-ready information security systems.

Need Help with ISO 27001?

Get in touch with our team to discuss your needs and receive a free consultation with a certified ISO 27001 consultant.

👉 Contact Us | 📍 Sydney & Canberra | 📞 0402 762 607

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